Use case 01 · E-commerce stores
Answer the questions that flood every store's inbox.
Shoppers ask the same things before and after they buy. Clanker Support answers them from your policies and product info around the clock, and escalates real order problems to your team.
Most store support is the same handful of questions — shipping, returns, sizing — arriving at all hours and drowning your inbox.
Online shoppers don't wait. A question about delivery time or fit that goes unanswered is an abandoned cart, and the same questions pile up every single day.
Drop Clanker Support on your storefront and it answers from your shipping, returns, and product information in seconds — then routes anything it can't resolve, like a damaged item or a refund dispute, straight to a human with the full conversation attached.
What it handles
- ✓Shipping timelines, delivery options, and how to track an order
- ✓Returns, exchanges, and refund policy
- ✓Sizing, materials, and product details
- ✓Payment, discount codes, and checkout help
- ✓A specific late or wrong order → escalated to your team
How it helps
Recover carts
Answers pre-purchase questions on the spot, so hesitation doesn't turn into an abandoned cart.
Cut repetitive tickets
Deflects the shipping and returns questions that flood your inbox, leaving your team the real exceptions.
Always on
Covers nights, weekends, and peak-sale traffic without adding headcount.
More use cases
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Deflect setup, billing, and how-to tickets from your docs so a small team can focus on shipping.
03Documentation & dev tools
Turn your docs into a conversational assistant that answers technical questions in context.
04Car rental & mobility
Answer rental requirements, insurance, and policy questions — and route real bookings to staff.
05Real estate
Answer listing and process questions 24/7, then route serious leads to an agent.
06Hotels & hospitality
Answer check-in, amenity, and local questions any hour, and hand real requests to your staff.
Frequently asked questions
Can it look up a customer's specific order status?
It answers from the policies and information you give it — like delivery timelines and how to track an order — rather than plugging into your store's order system. For a specific order problem, it escalates the conversation to your team with full context so a person can resolve it.
How does it know my shipping and returns policies?
You give it the knowledge: paste your policies and product information, or point it at your help pages. It answers from that source of truth and stays on-topic, and you can update the content any time without retraining.
Ship support today